Frequently Asked Questions

A. The initial subscription price includes the entire current handbook publication in downloadable PDF format. It also includes the next two quarterly updates.

A. You may pay for your purchase with a credit card on our website or you may pay by a check. If placing your order via mail, please be sure to print, complete and return the order form and license agreement with your check.

A. Yes, at the time of your initial subscription purchase or at any time, you may pre-pay for annual updates.

A. Only one providing that you can load it onto a server for all employees to access.

A. Yes, however, update subscriptions are priced per office. You are charged one initial fee for the subscription and annual updates would be billed on a per office basis.

A. As a current subscriber, you can always call or email Trilogy staff members with questions. We can either direct you to the proper section of the Handbook or research your question and let you know the results of that research.

A. Of course, Trilogy always welcomes input from current subscribers. Please submit your suggestion via email to a Trilogy staff member or contact us via phone.

A. All information is researched annually and updated if needed. The information provided in the handbook is current within the past year. Of course, if we are notified that something pertinent has changed recently, we will include that topic in the next quarterly update.

A. The Trilogy Handbook is the only resource in the industry that provides administrative guidelines for all aspects of the self-insured benefits industry, including, but not limited to, claim procedures, legislative information and treatment and diagnosis specific information.